March 12, 2024| read
The 7 Biggest Outsourcing Mistakes You Need to Avoid
Get a complete compilation of the best tips and strategies when using outsourcing in your business.
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5 Key Strategies to Improve Customer Service and Build Trust
January 20, 2025| read
Customer service is a crucial part of building and maintaining trust with your clients. Whether you’re a startup or an established business, implementing the right approaches can pave the way for lasting relationships, positive referrals, and sustained success. But what are the key techniques that can help you cultivate trust with your clients? In this […]
From Good to Great: 7 Best Practices in Technical Support
March 12, 2024| read
In this fast-paced digital world, let’s get one thing straight. Technical support is far from just an added bonus — it’s the backbone of keeping your customers happy and loyal. As technology races forward, customer expectations are sky-high and they’re looking for answers that are both quick and spot-on. This scenario isn’t just a gentle […]
How Well Do You Train Your Customer Support Team?
March 9, 2024| read
In today’s competitive landscape, the quality of your customer service turns the tide of your business. It marks the difference between having loyal customers and losing them to your competitors. The strength and efficiency of your customer support team are not just beneficial — they’re imperative. As the ambassadors of your brand, their performance can […]
Is Net Promoter Score (NPS) All It’s Cracked Up to Be?
October 6, 2020| read
In customer service, what gets measured gets improved. Everyone agrees that in order to keep ramping up a business, you need to get into the mind of your customers. How do they feel about your brand? Are they raving about it enough to refer it to their friends? These are questions you must constantly have […]
The 10 Best Interview Questions for Hiring Customer Support
July 9, 2020| read
Any company would agree that customer support is the thing that keeps their business alive and kicking. Out of all the people you hire in your company, those who play a role in customer service will influence how you’re perceived by your target market and how you can thrive with repeat business. Your people in […]
How to Build A Powerful Knowledge Base for Customer Support
August 30, 2019| read
Anyone would agree that one of the key things to give amazing customer service is a speedy resolution. Too often, customer support people find themselves putting a customer on hold for far too long. This happens because they can’t quickly find the answer to the customer’s question or problem. Even worse, they may end up […]
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9 Business Tasks That Are Perfect for Outsourcing
July 2, 2019| read
Do you believe time is the most valuable commodity? Most people agree yet a lot cling on to the idea of handling everything themselves. This is why it’s easy to get overwhelmed with the many tasks involved in running a company. Most often, you probably find yourself working for hours on end doing the daily […]
Improve Your Business Through Multichannel Customer Support
March 25, 2019| read
Customer expectations have changed dramatically over the years. Gone are the days when it’s acceptable for a customer to have limited options when they need to inquire about a product or service, make a purchase, or ask for assistance. Customers now want the ability to get in touch with you when and how they want […]
Outsourcing Improves Customer Service of Tech Startups
December 5, 2015| read
Apart from having a unique product that provides solutions to people’s problems, customer service is also one of the main components for the overall success of a tech startup. You probably already know that great customer experience is the best retention tool you can have. Make customers happy and they’ll keep coming back, be a […]