March 12, 2024| read
The 7 Biggest Outsourcing Mistakes You Need to Avoid
Get a complete compilation of the best tips and strategies when using outsourcing in your business.
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Running on Autopilot: How to Effectively Scale Your Business
November 15, 2024| read
Building a business that can operate independently is a goal many CEOs strive for. It’s about establishing systems and processes that enable your company to run smoothly and safeguard it from vulnerabilities — like over-reliance on key personnel, information silos, or an overconcentration of revenue sources. With the right structures in place, you can scale […]
From Good to Great: 7 Best Practices in Technical Support
March 12, 2024| read
In this fast-paced digital world, let’s get one thing straight. Technical support is far from just an added bonus — it’s the backbone of keeping your customers happy and loyal. As technology races forward, customer expectations are sky-high and they’re looking for answers that are both quick and spot-on. This scenario isn’t just a gentle […]
How Well Do You Train Your Customer Support Team?
March 9, 2024| read
In today’s competitive landscape, the quality of your customer service turns the tide of your business. It marks the difference between having loyal customers and losing them to your competitors. The strength and efficiency of your customer support team are not just beneficial — they’re imperative. As the ambassadors of your brand, their performance can […]
How Much Can You Actually Save With Outsourcing?
February 27, 2024| read
Running a business isn’t just about keeping the lights on. It’s about spotting opportunities to boost your bottom line and leveraging every resource at your disposal. If adopting an outsourcing strategy can slash your costs, all that extra funds can be redirected towards growth, innovation, or even outmaneuvering your competition. But let’s talk about numbers […]
Quality of Outsourcing Staff in the Philippines
July 25, 2023| read
Outsourcing as a business strategy has faced a lot of skepticism over the years. Nevertheless, outsourcing continues to grow all around the world. If you’re considering it for your company, one of your biggest concerns must be the quality of talent. That of course, heavily depends on where you decide to do it. One of […]
Should Your Tech Startup Consider Outsourcing?
April 25, 2023| read
Technology startups have quickly emerged into a global phenomenon. If you belong to this space, you already know it’s a competitive jungle to be in. The intriguing question of whether tech startups should make use of outsourcing frequently comes up. There are those quick to dismiss the idea. Then you have entrepreneurs on the other […]
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high-growth business?
Is Net Promoter Score (NPS) All It’s Cracked Up to Be?
October 6, 2020| read
In customer service, what gets measured gets improved. Everyone agrees that in order to keep ramping up a business, you need to get into the mind of your customers. How do they feel about your brand? Are they raving about it enough to refer it to their friends? These are questions you must constantly have […]
The 10 Best Interview Questions for Hiring Customer Support
July 9, 2020| read
Any company would agree that customer support is the thing that keeps their business alive and kicking. Out of all the people you hire in your company, those who play a role in customer service will influence how you’re perceived by your target market and how you can thrive with repeat business. Your people in […]
3 Keys to Supporting Remote Employees Amidst the Pandemic
June 12, 2020| read
The growing impact of the COVID-19 pandemic to businesses across the world has pushed many companies to a remote work setup. With this unprecedented business climate, your organization is most likely scrambling to execute a solid remote setup. And doing so without the luxury of time to prepare. An abrupt transition like this during a […]
5 Powerful Ways to Recruit Passive Candidates
June 3, 2020| read
Ever find yourself waiting in vain for the perfect candidate? With the dynamic challenges faced by recruitment nowadays, it’s no longer enough to stand by until the right applicants roll in. You have to innovate your recruiting strategy and cast a wider net to meet the ever-evolving demands for great talents with the right skill […]
5 Effective Ways to Boost Employee Retention
May 25, 2020| read
Do you find yourself wondering if your team members are looking to dip their toes again in the job market? Employees come and go so companies naturally experience turnover. However, a high turnover rate could cause money drain. On top of the financial burden, employees leaving could trigger “soft costs”— i.e. adverse impact on team […]
Best Tips for Hiring During a Pandemic
April 27, 2020| read
Scaling and hiring quality candidates in the midst of a coronavirus pandemic seems complicated at best. With the virus spreading like wildfire, several companies resorted to freeze hiring until the economic implications of the outbreak are clear. On the other hand, many others continued to recruit because of a spike in their business demand or […]