Outsourcing Services in the Telecommunications Industry

December 11, 2015|

outsourcing in telecommunications

Telecommunications is one of the industries that have used outsourcing services for as long we can remember. Over the decades, the initial plan was simple. To cut costs and increase the bottom line.

Telecom giants such as AT&T, Sprint, T-Mobile, Verizon, BT, and Telstra have been successfully outsourcing to the Philippines. They have the leverage to quickly scale up and down depending on the ever-changing market conditions. Their focus on high strategic imperatives continue to gain the best results at minimum investment. The work functions they continue to outsource are customer service, account billing, back-office, and even customer retention.

Have the smaller companies in telecommunications followed this path?

The answer is both yes and no.

There are small and startup companies who realize what offshore outsourcing can do for them. They know the advantages translate to optimized operating costs, eliminated capital expenses, lowered consumer pricing, and added funding for new technology. It allows them as a small business to compete with big players and battle the emerging market of digitized communications.

On the other side of the coin, there are companies who opt to keep everything in-house. They’re concerned with losing control over their operations and having inadequate caliber of offshore individuals representing their brand.


With almost everything else in business, outsourcing services has a mixture of pros and cons along with risks and benefits. It’s a great corporate move if the pros outweighs the cons.

There’s a primary reason why we continue to see telecom outsourcing stay strong and the rising number of SMEs adopting this strategy. It’s the proven track record that the pros ultimately outweigh the cons. It’s just a matter of knowing what to outsource, precisely where, and how. If you play your cards right by partnering with a provider who truly understands your business goals, outsourcing offshore in places like the Philippines is truly a cost-effective choice.

To learn more about outsourcing services for your business, talk to us today.

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