In customer service, what gets measured gets improved. Everyone agrees that in order to keep ramping up a business, you need to get into the mind of your customers. How do they feel about your brand? Are they raving about it enough to refer it to their friends? These are questions you must constantly have … Continue reading Is Net Promoter Score (NPS) All It’s Cracked Up to Be?
To run a successful company, you have to keep your eyes open for opportunities. Whether it be improving your bottom line or making the best out of your finite resources. If an outsourcing strategy can save you a significant amount of money, all those extra cash can be earmarked for your expansion plans, product development, … Continue reading How Much Can You Really Save From Outsourcing?
Any company would agree that customer support is the thing that keeps their business alive and kicking. Out of all the people you hire in your company, those who play a role in customer service will influence how you’re perceived by your target market and how you can thrive with repeat business. Your people in … Continue reading The 10 Best Interview Questions for Hiring Customer Support
The growing impact of the COVID-19 pandemic to businesses across the world has pushed many companies to a remote work setup. With this unprecedented business climate, your organization is most likely scramming to execute a solid remote setup. And doing so without the luxury of time to prepare. An abrupt transition like this during a … Continue reading 3 Keys to Supporting Remote Employees Amidst the Pandemic
Ever find yourself waiting in vain for the perfect candidate? With the dynamic challenges faced by recruitment nowadays, it’s no longer enough to stand by until the right applicants roll in. You have to innovate your recruiting strategy and cast a wider net to meet the ever-evolving demands for great talents with the right skill … Continue reading 5 Powerful Ways to Recruit Passive Candidates
Do you find yourself wondering if your team members are looking to dip their toes again in the job market? Employees come and go so companies naturally experience turnover. However, a high turnover rate could cause money drain. On top of the financial burden, employees leaving could trigger “soft costs”— i.e. adverse impact on team … Continue reading 5 Effective Ways to Boost Employee Retention
Scaling and hiring quality candidates in the midst of a coronavirus pandemic seems complicated at best. With the virus spreading like wildfire, several companies resorted to freeze hiring until the economic implications of the outbreak are clear. On the other hand, many others continued to recruit because of a spike in their business demand or … Continue reading Best Tips for Hiring During a Pandemic
Outsourcing as a business strategy has faced a lot of skepticism over the years. Nevertheless, outsourcing continues to grow all around the world. If you’re considering it for your company, one of your biggest concerns must be the quality of talent. That of course, heavily depends on where you decide to do it. One of … Continue reading Quality of Outsourcing Staff in the Philippines
Anyone would agree that one of the key things to give amazing customer service is a speedy resolution. Too often, customer support people find themselves putting a customer on hold for far too long. This happens because they can’t quickly find the answer to the customer’s question or problem. Even worse, they may end up … Continue reading How to Build A Powerful Knowledge Base for Internal Use
Outsourcing companies can either help skyrocket your business or lead you in dire straits. If you’re considering to use an outsourcing strategy, there are many options available out there. A lot of BPO providers offer varying services, delivery models and pricing plans. All of which can get both overwhelming and confusing when coming down to … Continue reading How to Choose the Best Outsourcing Company